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Online & Offline Media Account Manager - Fantastic Clients

An Account Manager is responsible for managing most aspects of the relationship between the agency and a client or portfolio of clients. You are the primary point of contact for day to day clients and will manage the media planner/buyers & execs on your accounts. This role requires a strong understanding of digital and social media as well as broadcast media, particularly TV, Press and OOH. There are two primary clients that this role will be responsible for managing however additional clients may be assigned as we continue to grow and re-shape our team based on the latest needs.

The Role Responsibilities:

  • Coordinate the agency’s response to media briefs, across a variety of media channels and in partnership with our comms strategy teams
  • Use a variety of data sources and research techniques to develop a deep understanding of your clients’ brands, competitive contexts and their target audiences’ attitudes and behaviours
  • Continually push the bar for more creative, innovative media solutions
  • Suggest and introduce relevant marketing technologies that can help gain our clients’ a competitive edge
  • Provide consistent and effective support to the Account Director, manage up and escalate issues as appropriate
  • Lead meetings and discussions with clients
  • Be at the forefront of media industry developments
  • Continually seek and deploy better ways of working
  • Work with an attitude of ‘it’s up to me to make it happen’
  • Work to understand your client’s pressures and internal demands to ensure the agency is responding to their needs and shaping our service delivery around them
  • Establish a high level of trust with clients
  • Ensure the agency’s output is always of the highest quality
  • Manage budgets, reconciliation and forecasting
  • Be an excellent communicator
  • Meet commitments and complete tasks as agreed and within agreed timeframes
  • Actively nurture the goal of making the agency an enjoyable and extraordinary place for staff to work and for clients to engage with
  • Develop the skills and knowledge of the Planner Buyers and Account Executives through mentoring, supervision and continual provision feedback, as well as leading the appraisal process
  • Delegate tasks and workload as appropriate
The Role Requirements
  • Likely to have around 4+ years’ experience in media
  • Solid understanding of online and offline planning
  • Extensive knowledge of industry tools and research techniques
  • A working knowledge of ad tech including ad-servers, bid management tools and DSPs
  • A basic knowledge of big data and digital analytics tools and platforms
  • Strong leadership, communication and presentation skills
  • Experience in nurturing talent
  • Impeccable organizational skills, comfortable with multitasking and running multiple projects simultaneously
  • Experience working with multiple stakeholders, e.g. suppliers, advertising/marketing agencies, media owners and internal specialist resources


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