facebook
image/svg+xml Combined Shape Combined Shape
W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy9dcmvhdgl2zsbqzxjzb25uzwwgumvkzxnpz24vanbnl2jhbm5lci1kzwzhdwx0lmpwzyjdxq

Digital Customer Experience Manager - Media

We’re looking for a smart and numbers-driven individual to join a growing team. This is a senior position, where you’ll be working closely with the CX (customer experience) team to evolve an industry-leading proposition whilst delivering strategic support and insights for globally recognised brands.

The goal is to empower businesses and marketing teams to gain a competitive advantage by providing best in-class customer experiences. This means delivering the right content, to the right customer, at the right time, on the right platform. Our approach brings together 1st , 2nd and 3rd party data points from previously siloed channels and focuses on providing actionable insights.

Now is the perfect opportunity for an experienced strategist to join and be a part of our journey to the next level. The strategist will play a leading role in driving a data-first approach across our global clients, whilst expanding the CX solutions and coordinating with a best in-class team.

The kind of work you’ll be doing will vary day-to-day, but will include:
  • You will work closely with in the head of CX in developing and delivering best in-class data insights (including search, social, programmatic, analytics, reviews, and other data sources relevant to the client).
  • You will be periodically communicating with the client leads and understanding gaps in the insights that they are currently using.
  • You will play a leading role in building new solutions to meet the challenges that our clients are facing.
  • You will support managers and executives with project delivery and streamlining of processes.
  • You will be delivering completed projects to the client leads and client contacts.
  • You will be working with the head of CX on new business opportunities
 
About you
  • You are analytically minded, with the ability to identify trends within data sets and to translate them into actionable insights.
  • You are highly organised, with strong attention to detail and able to coordinate a team of specialists.
  • You can communicate effectively with clients, and work as part of a team.
  • You are passionate and not afraid to defend your point of view and raise a concern if you don’t agree with the way a situation is being approached.
  • A passion for data with a desire to grow both individually and as a part of the CX team. An ambition to achieve is KEY as we drive the CX team to the next level.
  • You can think about the numbers and love data. You’ll be able to give some examples of where you’ve used large datasets to deliver actionable insights.
  • You can explain your ideas effectively. You’re logical and solutions focused with the ability to bring new thinking to a problem. Each of our best products have been created when trying to solve a client problem.
  • Your experience will be rooted in one or more of the core digital channels (SEO, Social, PPC, Programmatic, Analytics).
  • You will have strong experience using PowerBI/Google Data Studio, Python/R, SQL and Excel. It’s not required to be knowledge in all these areas.
  • Any experience using the Google Cloud Platform (GCP) is beneficial.


________


By applying for this job, you are choosing to accept Creative Personnel's Terms & Conditions. We process certain personal information about you for our legitimate business interests to identify and contact you about suitable positions that may be relevant to you. Details are set out in our Privacy Policy.