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Digital Customer Experience Manager - Media

Digital Customer Experience Manager - Media

  • Location

    Greater London

  • Sector:

    Digital Marketing, Data Analytics, SEO

  • Job type:


  • Salary:

    £50000 - £65000 per annum

  • Contact:

    Tim Dent

  • Contact email:


  • Phone:

    0203 216 2563

  • Job ref:


  • Published:

    9 months ago

  • Expiry date:


  • Startdate:


  • Client:


We’re looking for a smart and numbers-driven individual to join a growing team. This is a senior position, where you’ll be working closely with the CX (customer experience) team to evolve an industry-leading proposition whilst delivering strategic support and insights for globally recognised brands.

The goal is to empower businesses and marketing teams to gain a competitive advantage by providing best in-class customer experiences. This means delivering the right content, to the right customer, at the right time, on the right platform. Our approach brings together 1st , 2nd and 3rd party data points from previously siloed channels and focuses on providing actionable insights.

Now is the perfect opportunity for an experienced strategist to join and be a part of our journey to the next level. The strategist will play a leading role in driving a data-first approach across our global clients, whilst expanding the CX solutions and coordinating with a best in-class team.

The kind of work you’ll be doing will vary day-to-day, but will include:
  • You will work closely with in the head of CX in developing and delivering best in-class data insights (including search, social, programmatic, analytics, reviews, and other data sources relevant to the client).
  • You will be periodically communicating with the client leads and understanding gaps in the insights that they are currently using.
  • You will play a leading role in building new solutions to meet the challenges that our clients are facing.
  • You will support managers and executives with project delivery and streamlining of processes.
  • You will be delivering completed projects to the client leads and client contacts.
  • You will be working with the head of CX on new business opportunities
About you
  • You are analytically minded, with the ability to identify trends within data sets and to translate them into actionable insights.
  • You are highly organised, with strong attention to detail and able to coordinate a team of specialists.
  • You can communicate effectively with clients, and work as part of a team.
  • You are passionate and not afraid to defend your point of view and raise a concern if you don’t agree with the way a situation is being approached.
  • A passion for data with a desire to grow both individually and as a part of the CX team. An ambition to achieve is KEY as we drive the CX team to the next level.
  • You can think about the numbers and love data. You’ll be able to give some examples of where you’ve used large datasets to deliver actionable insights.
  • You can explain your ideas effectively. You’re logical and solutions focused with the ability to bring new thinking to a problem. Each of our best products have been created when trying to solve a client problem.
  • Your experience will be rooted in one or more of the core digital channels (SEO, Social, PPC, Programmatic, Analytics).
  • You will have strong experience using PowerBI/Google Data Studio, Python/R, SQL and Excel. It’s not required to be knowledge in all these areas.
  • Any experience using the Google Cloud Platform (GCP) is beneficial.


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