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AV Technical Support Manager (Product Distributor)

AV Technical Support ManagerAre you looking for a new role within the world of AV Distribution? Do you have an AV technical thought process? If so then this is the new role for you. This is a diverse internal role combining strong technical support and customer service elements, representing my client as a key part of the customer facing support team, where you will be aiding the development and supporting the companies products.
The position will suit a strong organiser and communicator who will be responsible for providing a high standard of technical support and training to the companies clients. You will working with a mixture of top audio-visual brands sitting alongside more specialist installation-oriented brands. 
Overview:
•           Manage and coordinate the technical support department
•           Provide second tier tech support via phone, email and other methods
•           Accurate tracking and logging of tickets and providing end to end service and reporting to customers, manufacturers and third parties
•           System specification - producing technical schematics, floor plans, power requirements and cable lists
•           Training of installers
•           Planning and setup in-house and event display systems
•           Supporting Tech Support Executive with RMA testing and assessment
•           Provides pro-active service support through to conclusion
•           Manages customer/supplier tech escalations, ensuring excellent communication and timely resolutions
•           Business Development Support via technical demonstrations to installers and their end-users
•           Make suggestions and manage CPD for the companies staff
Requirements:
•           Excellent knowledge of residential networking
•           Experience of control systems configuration
•           Excellent communication, telephone, email, and customer focused service skills
•           Good working knowledge of MS Office packages
•           Ability to manage their own time resource efficiently, working as part of a wider team
Desirable:
•           Visio / CAD skills
•           Experience in training presentation, either virtual or in-person

If you are currently working in the high end residential av market place either for an av systems integrator, manufacturer or distributor and need a new challenge then please send me your full technical CV

YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV

AV A-V A/V AUDIOVISUAL AUDIO-VISUAL AUDIO/VISUAL TECHNICAL SUPPORT DESIGN VISIO CAD AUTOCAD SOUND LIGHTING CI CEDIA CUSTOM INSTALLATION RE-SELLER DISTRIBUTION DISTRIBUTOR BERKS BERKSHIRE MIDDX MIDDLESEX SURREY LONDON




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