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AV Customer Service Specialist

AV Customer Service Specialist

  • Location

    Kent

  • Sector:

    Audiovisual, Corporate & Commercial

  • Job type:

    Permanent

  • Salary:

    £20000 - £25000 per annum

  • Contact:

    Tony Reed

  • Contact email:

    av@creativepersonnel.co.uk

  • Phone:

    0203 216 2559

  • Job ref:

    tvr.273

  • Published:

    13 days ago

  • Expiry date:

    2022-04-18

  • Startdate:

    2022-03-31

  • Client:

    #

AV Customer Service Specialist - The Customer Service Specialist provides front-line support, information and solutions to customers and is responsible for ensuring high quality product and service delivery that meets or exceeds customer expectations. You will be working for a specialist av systems integrator that work in the leisure and retail AV world.  

Role Overview: 
  • Answer incoming customer requests via phone and email efficiently and professionally 
  • Set up and activate new accounts 
  • Process customer orders 
  • Troubleshoot system components 
  • Assist customers in generating immediate solutions to existing and potential problems 
  • Perform regular account maintenance to ensure accurate customer contact and billing information 
  • Accurately answer billing and general account inquiries and process customer payments 
  • Coordinate distribution of products and services 
  • Ensuring customer service standards are met or exceeded 
  • Adhere to company policies and procedures while driving efficiencies and profitability 
Nice to see in the CV: 
  • Knowledge of audio systems and familiarity with electronics 
  • Knowledge of IT and networking, familiar with networks & switches, IP and network setups. 
  • Outside interest in the world of audio 
If you like the sound of this role then please send me your full cv to find out more. 

AV A-V A/V AUDIOVISUAL AUDIO-VISUAL AUDIO/VISUAL SUPPORT SERVICE LIGHTING SOUND INTEGRATION VIDEOWALL SPEAKER  

YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV 



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