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AV Service Technician (Moving Lighting)

This role would suit an individual who is both competent and has previous experience in servicing, maintaining, commissioning and repairing a wide variety of Moving Light fixtures. Site visits to service/repair equipment are a part of this role so on-site experience is essential. Strong technical skills are required together with the ability to quickly understand new or challenging equipment. Product training will be provided as appropriate however the ideal candidate will display a proactive approach with regard to improving their product knowledge and keeping up with technical trends within the industry. Working under pressure and to tight deadlines is an everyday reality in this role so a calm and organised manner is essential. Participation in the out of hours ‘on call’ rota is expected.

Key Duties and Responsibilities
  • To undertake proactive and reactive service visits for fault finding and maintenance of equipment at clients’ premises
  • To plan and lead large scale Moving Light Services both on site and at SW19, managing a team of Service Technicians and ensuring correct servicing procedures, quality and standards are met at all times
  • Carry out on site repairs and bench repairs of client equipment as appropriate
  • Provide telephone and online support in answering technical questions for equipment and systems
  • Work with and alongside the Installations Team to support new installations projects with the intent to ensure efficient and effective handover to Tech Service for continued SLA support post installation
  • Timely and accurate reporting for all site visits, service, maintenance and repair work carried out
  • Participate in the call out rota to facilitate out of hours support to our contracted clients
  • To ensure that Health & Safety guidelines and policies are adhered to at all times
  • Be proactive in suggesting new methods and techniques to improve servicing accuracy and efficiency
  • To ensure all equipment is serviced in a manner that complies with all safety and other electrical legislation
  • To follow procedures as laid out by the Tech Service Manager as a whole at all times
  • To liaise with account handlers on the feasibility and availability of replacement equipment for hire to our service customers
  • Assist colleagues with general warehouse duties including the assistance of other departments/divisions

Technical Skills
  • An operational and technical knowledge of lighting system components is essential along with a demonstrable ability to apply this knowledge. This includes but is not limited to Moving Lights, Generic Lighting Fixtures, LED Fixtures, Followspots, Dimmers, and Consoles
  • A good understanding of DMX protocol with a solid understanding of both hardware and software components that make up a Lighting System
  • A basic ability to program/reprogram lighting consoles to facilitate service work and fault find customer systems
  • Excellent fault finding skills and an ability to think laterally
  • Good use and understanding of test equipment and tools
  • Good soldering skills
  • Strong customer-focus and understanding of the sensitivities of working on a client’s site.
  • Experience of Portable Appliance Testing/ISITEE desirable
  • Ability to work at height
  • Current PASMA, IPAF and ECS card desirable
  • Full clean driving licence preferable


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