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Account Manager, Operations - Global travel brand

THE AGENCY


Leading global marketing and media services network with billings in excess of £23billion worldwide. The network consists of 97 offices in 67 countries throughout the USA, Latin America, Europe, Middle East, and Asia Pacific; each dedicated to forging competitive marketing advantage for businesses and their brands.

WORKING FOR THIS AGENCY

We invest heavily in staff development - training is extensive from the most junior level with mock pitches, cross-media training, and learning modules in conjunction with the internal group University.
 

JOB PURPOSE

"Global travel agency" operations manager – this role will sit as a hybrid role where responsibility extends beyond agency remit and into client tasks. A great opportunity for a strong Account Manager to get deeper into a client’s organization and to take ownership of tasks; from campaign activation tasks to reporting and finance.
 

ABOUT THE CLIENTS

An opportunity to work across one of the world’s biggest travel brands.
This media-planning position will offer the selected candidate an opportunity to grow their knowledge of international media landscapes and develop expertise in global media planning and strategic consultancy. It is the perfect opportunity for an ambitious Account Director looking for an integrated client / agency role and where the right candidate will have ownership of projects and the capacity to be involved in proactive asks and forward thinking.

 

ATTITUDE

  • Positive, enthusiastic with a can-do attitude
  • Inquisitive and happy to question the status quo
  • Open and consultative approach with colleagues and clients
  • A team player who is interested in and excited to learn more about the world of global media and the travel industry
  • Comfortable with the use of Excel spreadsheets and powerpoint (advance user is a plus but not a prerequisite)
  • Ability to communicate succinctly in all directions
  • Calm approach to managing urgent deadlines
  • Enthusiasm and interest to go beyond the task – to find the insight in the data, or to identify a time-saver in a current process
  • A desire to learn and to be involved in numerous workstreams
  • Proactive nature with strong self-motivation
 
RESPONSIBILITIES
  • Build a strong knowledgebase and understanding of the client’s business, functions, workstreams & processes
  • Support in client meetings on all things operations: timelines/processes etc
  • Support across cross channel plan governance – across all channels inc. YT / FB / Social
  • Manage campaign approvals – ensuring Booking.com stakeholders are clear of what’s required and when
  • Provide organized timelines for all projects and campaigns which cover client side and agency tasks
  • Provide production delivery support
  • Support trafficking process and build in efficiencies
  • Own MAP – our plan reporting system and liaise with MAP support team where required
  • Manage markets and their inputs into MAP
  • Provide support and oversight market management of the auditing process
  • Lead billing & financial tasks ensuring budget/invoice trackers are delivered each month and ensuring local market invoicing is on point – iValua platform lead - support on day to day
  • Support with all data management & competitive asks, ensuring monthly dashboard checks and market comms for data accuracy
  • Assist with network management by sending requests and gathering information
  • Build relationships with key local offices in order to take ownership of individual projects
  • Join the local market/client status calls to gather the latest status for each market, work with local teams to share next steps and deliver follow ups
  • Assist the team with client requests and meeting preparations
  • Strive for the best in network management – review and refine everything before sharing with the clients
  • Develop close relationships with the key Booking.com clients, our colleagues at other agencies and potential media partners
  • Establish yourself as a key contact point for operations across agency
SKILLS
  •  Substantial experience in media planning with a solid grasp of the traditional and digital media landscape
  • Ability to demonstrate experience of media operations
  • Inquisitive and eager to learn and develop as an operational lead
  • Show an active interest and maintain knowledge of all media channels
  • Demonstrates a high degree of accuracy and numeracy in the analysis and manipulation of data
  • Understands and uses methods for checking work to ensure accuracy and confidence in numbers
  • Excellent organisational skills with excellent written, verbal, analytical and numerical skills
  • Strong communication skills
  • Ability to navigate internal agency & client structures to ensure the process is followed


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