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AV Support Technician

Job Title: AV Support Technician
Contract Type: Permanent
Location: Hampshire
Industry:
Salary: £25000 - £30000 per annum
Start Date: ASAP
Reference: AA38441/3
Contact Name: Abs Ahmed
Contact Email: avjobs@creativepersonnel.co.uk
Job Published: July 03, 2017 12:10

Job Description

My client, a market leading distributor of Home Entertainment and Home Automation products based in Hampshire, is now looking for an experienced AV Support Technician to join their growing Service Team.

The successful AV Support Technician will work as part of the post-sales support team providing top quality support to customers and will assist in troubleshooting all product and installation issues.

The AV Support Technician will be responsible for:
  • Providing responsive remote and telephone assistance relating to hardware or technical related support requests – Predominantly Audio Visual and Networking Products
  • Making sure that all customers provided with progress reports of raised issues
  • Fault finding on returned products
  • Identify any trends in faults reported and escalate accordingly
As such, the ideal AV Support Technician will need
  • A minimum of 2-3 years’ experience in the AV/IT installation industry
  • Good knowledge and aptitude of AV and IP Network Technology
  • Solid 2nd and 3rd line AV Support experience
  • Hands on, working knowledge of TCP/IP, VLANs and installation best practices
  • The ability to visualise installations as they are described over the phone
  • Excellent communication skills – both written and verbal
  • 1st class customer service skills
  • Full competency of Microsoft Office packages
  • A full driving licence, own vehicle and a valid passport
This is a fantastic opportunity for an experienced AV Support Technician to further their career as part of a strong, sociable and successful customer-focused team. If you feel this is the right position for you, please APPLY NOW with your full technical CV.

NO SPONSORSHIP IS ON OFFER YOU MUST BE IN THE UK / COMING TO THE UK WITH A VISA TO BE CONSIDERED OR HAVE THE APPROPRIATE WORKING VISA, ALL INFORMATION MUST BE IN THE CV NOT IN A COVERING LETTER


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