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Onsite AV Technician-Mayfair

Sector:
Type Permanent
Location:
Salary: £34000 - £38000 per annum
Contact: Jade Kassaye
Contact Number: 0203 216 2558

Job Description

Behaving as an ambassador for the AV Department at all times including the technical set up, operation and repair of equipment used to enhance collaborative meetings and live events.

Onsite Work 90%


-          Preparing meeting rooms for presentations, Video and Audio conferencing, and collaboration


-          Supporting a wide variety of AV software and hardware


-          Comprehensive ability to troubleshoot a wide range of technology incidents and problems


-          Using Service Desk software to effectively manage all support and service requests


-          Taking complete ownership of and resolving all notified support and service issues, promptly, courteously and professionally to agreed service levels (SLAs)


-          Keeping end-users fully informed during and at resolution, leaving them assured they are receiving the best attention


-          Maintaining training and support function documentation


-          Effectively communicating with internal customers in respect of support issues


-          Maintaining an accurate inventory of all AV hardware, firmware, software and configurations


-          Contributing to specification and procuring of new hardware and software


-          Monitoring and optimising AV system performance


-          Assist in office relocations


-          Leaving the support function in such a state that it could easily be picked up by colleagues during an absence.


 Admin 10%


-          Follow appropriate departmental and company procedures and policies (i.e. change control, problem and incident management)


-          Monitor performance thru scorecard


-          Monthly meetings with on-site primary contact


-          Reporting ticket management


Essential:


-          Previous AV experience in concierge service


-          Skilled AV Engineer possessing good interpersonal skills and should be comfortable with Senior Management


-          Must be smart in appearance and confident in their appearance.


-          Should have proven abilities within the AV industry and/or corporate environment for over 5 years


-          Excellent communication and customer service skills


-          Enthusiastic and organised


-          Ability to work under pressure


 


-          Good knowledge Crestron, AMX and RTI


-          Knowledge of Lutron lighting control, Polycom, MS Teams


-          Firm understanding of networking protocols, RS232 and RS485


-          Good understanding of VOIP telephony and SIP


-          Good understanding of video collaboration and audio conferencing  


 


Desirable:


-          Infocomm CTS


-          Crestron P101


-          Extron School of AV


-          Cisco CCNA





 




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