Operations Manager

Job Title: Operations Manager
Contract Type: Permanent
Location: Portsmouth
Salary: £47000 - £57000 per annum
Start Date: 2017-07-10
Reference: 212
Contact Name: Abhijeet Sidhu
Contact Email:
Job Published: July 10, 2017 11:52

Job Description

Operations Manager

Operations Manager required to join a world class organisation in Statistical Data in Fareham, UK. The role offers an attractive £47000-57000 salary

Key Skills & Background:
  • Excellent Customer Service Skills along with troubleshooting & Diagnostic skills
  • Essential to have significant Service Desk management experience, with a real drive and passion for user experience, employee enablement and continuous improvement and also the experience managing service desk teams of 20+ infrastructure engineers supporting 3500 end users
  • Tolerance of stressful situations, and able to work under pressure
  • An ability to lead and work within a team along with Coaching and/or Mentoring
  • Good interpersonal skills and High Personal Standards
  • High level of technical knowledge of Microsoft products
 Essential Experience
To Manage services and products supported by at least one of the following technologies:
  • End user computing – including VDI, mobility, email collaboration, printing
  • Networking and voice technologies – including Wi-Fi
  • Virtualisation, storage and backup technologies
  • Microsoft and UNIX technologies
 About the Role:
Infrastructure Operations is about developing and delivering effective end user focused digital services. It requires strong leadership, relationship management, knowledge of service delivery and management.

Main Responsibilities
  • Maintain consistency between development and production environments.
  • Ensuring all the Infrastructure services (SaaS, IaaS, and PaaS), products and platforms you are accountable for are cost effectively operated and improved, Also Must ensure that:
  • The configuration, availability, capacity and performance are managed to maximise value;
  • Incidents, requests, changes and problems are owned and effectively managed;
  • Drive through continuous improvement activities, aligned with evolving business needs;
  • Risks are identified and effectively managed.
    • Challenge existing processes in order to build agile and flexible platforms, services and products.
    • Sharing knowledge of tools and techniques, and collaborating to improve the capability of the team.
    • Lead and manage a team or teams deployed across projects, platforms or infrastructure support and maintenance activities.
 About the Company:
The Company is committed to improving its product portfolio with a ‘digital first’ slogan. It aims to connect the company data with its users in innovative, creative and effective ways. They are looking for people to join the award-winning teams to lead the production of high quality statistical data information.