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Product Support Specialist

Job Title: Product Support Specialist
Contract Type: Permanent
Location: London
Industry:
Salary: £25000 - £29000 per annum
Start Date: 2018-04-26
Reference: LA39556A
Contact Name: Lanre Akanni
Contact Email: avjobs@creativepersonnel.co.uk
Job Published: April 26, 2018 18:21

Job Description

Based just outside the city of London the European office of this lighting control systems manufacturer has gone from strength since starting operations in 2015.Their products are used within  the entertainment, architectural and commercial sectors  in fact you may have unknowingly seen the effects of their products at some  recognisable festivals ,exhibitions and concerts. It has been a great and challenging adventure of growth and they are now looking for an ambitious and conscientious person to join them as a Product Support Specialist

The Role
Located in a cool modern office the team in London is small growing, dynamic and if you are committed and confident in your knowledge of lighting control products and solutions used in the entertainment industry then they will love to meet you. The position will require you to act as the conduit of information and technical support between the global head office, customers across Europe and the sales team. Supporting your technical knowledge will be a high level of communication because you will be problem solving, troubleshooting and resolving all customer issues via email and over the phone, feeding back to the GM, the team in London and your counterparts at the global head office to ensure the correct resolutions are found. As part of a relative new team you will be at the frontier of their continued growth and as new opportunities continue to evolve.

About You
You have an amiable personality and like the idea of being part of a new and growing operation. There is an unbridled passion for lighting technology and an urge to share your knowledge to help assist customers and colleagues in equal measure. To be considered you are able to clearly demonstrate the following:

  • Knowledge of lighting controls and solutions used within entertainment and leisure sectors
  • Familiarity with products such as LED bars and pixel bars.
  • A good practical understanding of DMX ,RDM and Art Net protocols
  • An understanding of network topology and principles is desirable
  • An excellent level of written and verbal communication
  • The ability to prioritise and plan
  • A high level of self-motivation
 
The Offer
The position will provide you with a competitive salary based on experience and the opportunity to develop your career with a consistently growing company. For further information and consideration apply now with your full CV

NO SPONSORSHIP IS ON OFFER YOU MUST BE IN THE UK / COMING TO THE UK TO BE CONSIDERED OR HAVE THE APPROPRIATE WORKING VISA



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