Job Description
YOUR MISSION
- Develop innovative delivery concepts with internal or external logistics providers to ensure a superior customer journey and a high conversion rate
- Identify and evaluate new fulfilment trends to satisfy today’s and tomorrow’s customer expectations
- Liaise with the eCom warehouse to guarantee efficient logistics processes and avoid outbound and return handling backlogs
- Work with 3rd party customer service providers to ensure professional and state of the art communication standards and manage the expansion to new channels and regions
- Create best in class customer service processes and handle 3rd level customer inquiries
- Proactively monitor the performance of warehouses, carriers & customer service
- Create and run regular performance reports and develop measures to prevent delivery bottlenecks, high return rates and customer service backlogs
- Specify business requirements for new features to brief internal and external developers
- Provide forecasts to internal and external parties for effective resource planning
- Constant optimization of existing working structures and processes
- Bachelor’s degree in Business Administration, Supply Chain Management or similar field
- 3-5 years of relevant working experience in eCommerce, logistics or related areas
- Experience in coordinating and monitoring internal and external service providers and resources
- Proven experience in managing cross functional projects
- Ability to effectively prioritize various tasks in a fast-paced environment
- Willingness to take own initiatives and work independently on assigned tasks with little guidance as well as accept direction on given assignments
- Capability to confidently represent business interests towards internal and external parties
- Proficiency in Microsoft Office. Microsoft Excel is essential
- Fluent in English and German is a must
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