Are you a tech-savvy individual with a passion for ensuring seamless audio-visual experiences?

Then this company would love to meet with you

They are a dynamic leader in cutting-edge AV solutions, and they are seeking a talented AV Service Support Engineer to join them.

If you thrive in a role that combines technical expertise, client interaction, and proactive problem-solving, this position is tailored for you.

The Company

The company prides itself on using AV technology to transform experiences. And they love pushing the boundaries of innovation coupled with a commitment to excellence.

Your Role

As the AV Service Support Engineer, you'll play a pivotal role in delivering top-notch support for a leading London based corporate organisation. Your responsibilities include on-site servicing, maintenance, and meticulous record-keeping. You will manage offsite repairs, ensuring adherence to Service Level Agreements and be the linchpin between cutting-edge AV technology and client satisfaction.

Key Responsibilities:

• Diagnose, maintain, test, and repair the on-site Audio-Visual portfolio.
• Ensure smooth running of meetings and events with flexibility for large-scale functions
• Optimize video conferencing systems, meetings, and rooms.
• Proactively perform preventative maintenance and room checks.
• Monitor and report on AV network usage, progress, and traffic.

• Foster positive relationships with colleagues and clients.

• Train and support end users proactively.
• Liaise with and manage 3rd party relationships.
• Manage onsite consumables and spares efficiently.
• Produce monthly reports based on KPIs for client review.
• Collaborate smoothly with the business's support desk and technical resources.
• Provide on-site support via a dedicated mobile phone during working hours.
• Minimize downtime of AV facilities.
• Participate in AV installations, projects, and subsequent service duties.
• Identify opportunities for system/equipment upgrades and notify line management.

About You

• Technical proficiency in Audio-Visual systems.
• Excellent problem-solving skills
• Flexibility for potential after-hours support during large events.
• Dedication to maintaining high-quality work standards.
• Ability to identify opportunities for improvement and innovation.
• Current with industry trends and advancements.
• Prior experience in AV installations and project management is a bonus.

If you're ready to elevate your career with a company at the forefront of AV innovation, apply now with your latest CV.